On 19 June 2014, Dr. Areepong Bhoocha-oom, Secretary-General of the Office of Public Sector Development Commission (OPDC), presided over Insight Thailand Roundtable Series I on Transparency – How to Improve Transparency in Customs Procedures at Sofitel Sukhumvit hotel. Participants shared their views and experience in dealing with Thai Customs and made recommendations on how to streamline the customs procedures so as to facilitate the expansion of trade and investment in Thailand and ASEAN. Dr. Areepong expressed interest in hearing from the foreign business community on how to develop the public sector to be more business-friendly or more “customer-centric” and EABC was invited to share additional comments, if any, with the OPDC afterwards.